Troubleshooting
===============

   Gnus works *so* well straight out of the box--I can't imagine any
problems, really.

   Ahem.

  1. Make sure your computer is switched on.

  2. Make sure that you really load the current Gnus version.  If you
     have been running GNUS, you need to exit Emacs and start it up
     again before Gnus will work.

  3. Try doing an `M-x gnus-version'.  If you get something that looks
     like `Gnus v5.46; nntp 4.0' you have the right files loaded.  If,
     on the other hand, you get something like `NNTP 3.x' or `nntp
     flee', you have some old `.el' files lying around.  Delete these.

  4. Read the help group (`G h' in the group buffer) for a FAQ and a
     how-to.

   If all else fails, report the problem as a bug.

   If you find a bug in Gnus, you can report it with the `M-x gnus-bug'
command. `M-x set-variable RET debug-on-error RET t RET', and send me
the backtrace.  I will fix bugs, but I can only fix them if you send me
a precise description as to how to reproduce the bug.

   You really can never be too detailed in a bug report.  Always use the
`M-x gnus-bug' command when you make bug reports, even if it creates a
10Kb mail each time you use it, and even if you have sent me your
environment 500 times before.  I don't care.  I want the full info each
time.

   It is also important to remember that I have no memory whatsoever.
If you send a bug report, and I send you a reply, and then you send back
just "No, it's not! Moron!", I will have no idea what you are insulting
me about.  Always over-explain everything.  It's much easier for all of
us--if I don't have all the information I need, I will just mail you
and ask for more info, and everything takes more time.

   If the problem you're seeing is very visual, and you can't quite
explain it, copy the Emacs window to a file (with `xwd', for instance),
put it somewhere it can be reached, and include the URL of the picture
in the bug report.a

   If you just need help, you are better off asking on
`gnu.emacs.gnus'.  I'm not very helpful.

   You can also ask on the ding mailing list--`ding@ifi.uio.no'.  Write
to `ding-request@ifi.uio.no' to subscribe.